Forum Discussion
Telus TV+ New Web browser
My subscribed channels are showing as not subscribed to on the new web browser. the channels are available on my mobile phone app and on my optic tv box, just showing as not subscribed on the new w...
I changed to TV+ on iMac on Nov12 after the upgrade email came out. No choice really; when I went to watch Optik TV on iMac I was forced to the new TV+.
Subscribed channels did not show The Essentials - I could see them when the filter was set to ‘all channels’ but the little key logo showed on channels 100-299. Trying to watch any and I was asked to pay for the program or subscribe - to my already subscribed channels.
Spent a couple hours with about 4 agents. Then had multiple calls by agent asking for my telus account password to investigate which I declined. Tried again Two weeks later, another two hours on phone, ticket # given, no follow up.
Finally a friend with same issue got an agent that re-synchronized his account and fixed the ‘Essentials don’t show as subscribed channel’ problem. Took me another hour with agent who looked at the ticket, shared my iPhone camera to take screen snaps, researched the issue and finally re-synced my account.
Only took 3-weeks, 3-calls, 6-agents and about 6-hours on the phone to fix.
This is brutal story: 3-weeks, 3-calls, 6-agents and about 6-hours on the phone to fix. For my similiar issue I contacted tech support, told them it appears that syncing would solve issue. They said they would investigate and call me back. More than a week and no call back; don't expect one either. Curious about the name of the agent who finally helped you get this fixed. I would love to find some way to speak with him/her as it appears Telus unable to ensure their people are sharing information in any way nor fixing the ultimate issue with the app.
Every interaction I have with Telus takes hours and hours and weeks to get resolved. In the summer and September I think I spent a total of 20 hours trying to get a simple problem with my elderly mother's cell phone account fixed.
Edmund in the Philippines solved my TV+ issue.
