Forum Discussion
Telus TV+ New Web browser
My subscribed channels are showing as not subscribed to on the new web browser. the channels are available on my mobile phone app and on my optic tv box, just showing as not subscribed on the new w...
KHR
TELUS Team Member
TELUS Team MemberHi gnoble assuming you mean the new site at telustvplus.com - this sounds like an account synchronization issue that may need to be resolved by an agent - I'd recommend using the chat function at telus.com/tvsupport (happy face icon in the bottom left hand corner of your screen).
Tried that, got nowhere. Finally call tech support, on hold for 1 hour 30 min. Tech said they didn't know why it was not working but they are looking into it. Put me on hold for another 1/2 an hour. Still no solution. Give us 24 to 48 hours to look into the issue, then call us again.
Great, no idea why, give us some more time, and call us again when you have half a day to wait on the phone.
Brutal, did they not Beta test this before going live?
