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Telus TV-21T Quality of HD channels
Hey guys, Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports...
Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
Thanks Eric,
I did that on Sunday and they've made the arrangements for me to keep my "legacy" 4k boxes, and return the new ones.
I really like where the new product is going so I'll keep an eye on these threads for a timing commitment or release of a product with at least 1080p / HDR functionality.
720p is so 1998!! 😉
Peter
El-Eric
Community Manager
Community ManagerI definitely hear you and I can attest to the fact that our internal teams are working to make the product better!
Thank you for the update!
I’ve heard that Telus is planning to move all Optik customers off legacy hardware by October 2024. Given the problems (picture resolution and colour) with the new Android boxes can you confirm if this is still the case or if there’s a revised timeline to move customers off legacy boxes (which don’t have these problems)?
I just renewed a 2-year deal with Telus and I asked about having to replace my Optik 4K box. I was told as long as it worked and I wanted to keep using it then I could keep it. Now I know that policies constantly change but I'm hoping this one doesn't for awhile.
