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Telus TV-21T Quality of HD channels
Hey guys, Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports...
Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
Thanks for this thread ShawnTheSheep . I just received and installed the new Android 21T STB to replace my former Arris Optik boxes, truly awful.
Optik-Kate I'm told that I have 2 weeks to return my older Optik 4k boxes. Can that be extended until Telus fixes this problem? My alternative is to cancel Telus and call Shaw.
El-Eric
Community Manager
Community ManagerGadzuk I would contact our technical support team for clarification of the return process, as well as letting them know about the reason you don't want to return your 4K boxes. This will allow our teams to gather more information and to speed things along
Thanks Eric,
I did that on Sunday and they've made the arrangements for me to keep my "legacy" 4k boxes, and return the new ones.
I really like where the new product is going so I'll keep an eye on these threads for a timing commitment or release of a product with at least 1080p / HDR functionality.
720p is so 1998!! 😉
Peter
- El-Eric
I definitely hear you and I can attest to the fact that our internal teams are working to make the product better!
Thank you for the update!
I’ve heard that Telus is planning to move all Optik customers off legacy hardware by October 2024. Given the problems (picture resolution and colour) with the new Android boxes can you confirm if this is still the case or if there’s a revised timeline to move customers off legacy boxes (which don’t have these problems)?
