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Telus TV-21T Quality of HD channels
Hey guys, Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports...
Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
Hi Kate:
Any update on fixes for the poor HD quality on Telus TV (Android box)?
I just moved from Shaw after almost 30 years, and I’m regretting it so far.
And the NHL playoffs are coming and I’m watching like it is SD.
Please advise.
Any update on fixes for the poor HD quality on Telus TV (Android box)?
I just moved from Shaw after almost 30 years, and I’m regretting it so far.
And the NHL playoffs are coming and I’m watching like it is SD.
Please advise.
- Optik-Kate
Hi Richardkm, the firmware update hasn't happened yet. It was unfortunately delayed and going through testing. That said, things like improving picture quality is a huge undertaking that requires structural changes, thank you for your patience while we work on improving the experience.
Hi Optic-Kate & @smurray5 any news on the firmware update for this Android TV-21T box? Football season is coming, and the quality of the box still sucks.
Also, now one of my boxes cannot connect to Wi-Fi - it's in the same room as the modem, but won't recognize the wifi signal...
TELUS_SupportOfficial Support Team
Hi Richardkm I don't have an update regarding a firmware update but I will send you a message regarding your issue with the TV box.
- Eric
- Hi Team is there any updates? I’ve got the new android box and watching the playoffs right now, the 4K content is terrible. The HD content is also sub par compared to what I used to have with Novus, and in comparison to what some of my neighbours get with the older gear. I’d also like to know when you’re going to bring 4K channels to the apple ecosystem. Right now if I record something in 4K, the cloud PVR only allows me to watch it on the android box, there’s no other way to watch what I’ve recorded, despite being able to do this with normal HD channels. It’s not a very good user experience.. any updates TELUS team?
