Forum Discussion
ShawnTheSheep
2 years agoOrganizer
Telus TV-21T Quality of HD channels
Hey guys, Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports...
- 2 years ago
Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
Optik-Kate
TELUS Team Member
2 years agoHi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
- Richardkm2 years agoFriendly NeighbourHi Kate:
Any update on fixes for the poor HD quality on Telus TV (Android box)?
I just moved from Shaw after almost 30 years, and I’m regretting it so far.
And the NHL playoffs are coming and I’m watching like it is SD.
Please advise.- Optik-Kate2 years ago
TELUS Team Member
Hi Richardkm, the firmware update hasn't happened yet. It was unfortunately delayed and going through testing. That said, things like improving picture quality is a huge undertaking that requires structural changes, thank you for your patience while we work on improving the experience.
- Richardkm2 years agoFriendly Neighbour
Hi Optic-Kate & @smurray5 any news on the firmware update for this Android TV-21T box? Football season is coming, and the quality of the box still sucks.
Also, now one of my boxes cannot connect to Wi-Fi - it's in the same room as the modem, but won't recognize the wifi signal...
- ShawnTheSheep2 years agoOrganizerThank you. Makes me excited.