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Telus TV-21T Quality of HD channels
Hey guys,
Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than the old 4K Wireless boxes. There's a lot of posts on here about it. Old posts show that they are 720p only. Pretty dissapointing to see the Sportsnet app doing a better job than a cable product.
For all the sports fans on here this should be a priority.
Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than the old 4K Wireless boxes. There's a lot of posts on here about it. Old posts show that they are 720p only. Pretty dissapointing to see the Sportsnet app doing a better job than a cable product.
For all the sports fans on here this should be a priority.
Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
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Keen to hear any updates, Sunday night live feed of the Olympics on SportsNet 4K was crazy bad. CBC even worse. However seemed way better since so not sure if you guys have done something.
bump ... any movement on resolving these resolution issues? Hockey is done (the quality was terrible through playoffs). Still see the same issues watching other sports. Starting to regret switching from Shaw.
TELUS_SupportOfficial Support Team
Our team is definitely working on picture quality as a priority, and while we don't have updates to share here at this moment, there are updates planned to address this as soon as possible.
Switched from Shaw after many years and regretting it as well. Android box is low resolution today and I’d have better picture quality on an old CRT tv…
Would best for Telus to start fixing this issue SOON before losing a bunch of customers.
Thanks for this thread ShawnTheSheep . I just received and installed the new Android 21T STB to replace my former Arris Optik boxes, truly awful.
Optik-Kate I'm told that I have 2 weeks to return my older Optik 4k boxes. Can that be extended until Telus fixes this problem? My alternative is to cancel Telus and call Shaw.Thanks Eric,
I did that on Sunday and they've made the arrangements for me to keep my "legacy" 4k boxes, and return the new ones.
I really like where the new product is going so I'll keep an eye on these threads for a timing commitment or release of a product with at least 1080p / HDR functionality.
720p is so 1998!! 😉
Peter
Thanks, Kate, for the update.
I understand that improving picture quality is a "huge undertaking", however it seems that this is issue is poor product design and product decisions by your vendor and his firmware team. Having the Android box continuously on HDR (which is optimized for 4K) when 99% of the TELUS TV programming deliverables are regular HD and thus badly displayed, seem to be nonsensical and bad design.
Pls let me know when this is improved - in the meantime, I found out that if I stream from my Sportsnet+ App via Airplay to my LG TV, I can get actual HD resolution for Canucks games.
By the way, when I cast to the Telus Box via Chromecast, I only get 1/4 of a screen. Seems to be another bug.
Richard
Optik-KateTELUS Team Member
Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year.
- Hi Kate:
Any update on fixes for the poor HD quality on Telus TV (Android box)?
I just moved from Shaw after almost 30 years, and I’m regretting it so far.
And the NHL playoffs are coming and I’m watching like it is SD.
Please advise.- Optik-Kate
Hi Richardkm, the firmware update hasn't happened yet. It was unfortunately delayed and going through testing. That said, things like improving picture quality is a huge undertaking that requires structural changes, thank you for your patience while we work on improving the experience.
- Thank you. Makes me excited.
