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Telus Optik tv guide error for ch 716 Travel XP
Every time there is a time change (twice a year), there is a subsequent error in the Telus optik tv guide for one channel in particular. Currently, after the return to standard time, the schedule for...
Hi rhvic, thanks for flagging this. We were able to get the third-party vendor to realign the guide based on the timezone (it took some time, but it's done!). We also added a calendar reminder to reach out to the vendor ahead of time before the next time change! Thank you for the feedback!
dru
Community Manager
Community Managerrhvic We flagged this to our dev teams to investigate and it looks like we'll have to engage vendors also. We're going to keep this on our radar and if/when there's an update to share, we come back to this post 🙂
It is now a week plus since bringing this to your attention, and the problem still exists. The schedule is still out by an hour. Can this be so hard to fix?
it is now a month later and the guide schedule for the travel channel is still out by an hour.
if you leave this for another four months or so, we will be back on daylight time and the schedule will be correct. is this your solution, one wonders.
Finally, so nice to see that the schedule is now correct (Jan 5).
Of course, at the next clock change, it will get misaligned again!
Optik-KateTELUS Team Member
Hi rhvic, thanks for flagging this. We were able to get the third-party vendor to realign the guide based on the timezone (it took some time, but it's done!). We also added a calendar reminder to reach out to the vendor ahead of time before the next time change! Thank you for the feedback!
