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Telus Home Assistant Problems
Roughly a couple of weeks ago, my ability to use Telus Home Assistant to voice control our PVR stopped working properly. I tried unlinking and relinking the account. I tried power cycling everything....
Thanks for confirming. It looks like the fix went in already last night!
I still have the old PVR box and Alexa will not work with it. I seem to have the same problem as everyone else. I can turn on the PVR, go forward and backwards in recordings, change the volume and mute the TV, but when I request a channel either by number or name, Alexa will say the channel and the program but nothing happens. There used to be a small spinning circle in the bottom right-hand corner of the screen, but that no longer happens. I spoke to Amazon who said it might be their software update. They were supposed to get back to me, but nothing has happened
The same problem exists with Google Home and Amazon Alexa, so it's not specific to one vendor. I'm guessing the ability to change channels by name conflicted with Telus's home security offerings, so they disabled that ability. I have not received a clear answer from Telus about this. They don't seem to care about this functionality.
I spoke to Telus technical support over a month ago and they said they opened a ticket for their engineering team but I have not heard anything. I am losing hope that this problem will be fixed. Its sad that such a big company does not care about their Mobility challenged customers. It may be seen as a convenience feature for some, but its a necessity for us customers who cannot use their hands. Hoping a moderator on this forum could forward this to the appropriate department to get this fixed.
- I agree completely. As a quadriplegic, I rely on that feature to operate television. Nobody seems very concerned.
