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Wobblyfish's avatar
Wobblyfish
Friendly Neighbour
2 years ago
Solved

TV Remote not pairing with LG TV

Hello, 

 

I'm running into an issue and support doesn't seem like they can help. I have an LG Oled TV and I'm unable to pair it with the remote that came with the optik tv box. 

 

When I try and do it from settings it tries 3 codes, but none of them work. Looking at websites lg tvs can have up to 12 codes. Tried calling support and they said there isn't a way to insert codes manually so I need to live with it. 

 

Sucks cause I just activated last week from Shaw which was working fine... 

  • Thanks I figured it out, it was my sonos causing issues. I had to unplug it, pair it and then plug it back in and now it works. 

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  • Wobblyfish's avatar
    Wobblyfish
    Friendly Neighbour

    Thanks I figured it out, it was my sonos causing issues. I had to unplug it, pair it and then plug it back in and now it works. 

  • Wobblyfish's avatar
    Wobblyfish
    Friendly Neighbour

    Hey Telus Support, 

    I did & I also called in to Technical Support, but weren't able to help. It was frustrating because it took several hours to finally get an answer and alot of repeated steps.  

    The issue is the Telus TV Remote can only link to the TV by going through settings, which only tries 3 codes for LG TV. LG is known to have 18 Codes according to Telus's documentation

    It's frustrating because the Slimline Remotes have the functionality to manually enter TV codes. If you have any idea how I can get it to work it'll be apperciated. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Thanks for the response. I will add some codes here to try to help. Please us know which works: 017, 273, 266, 178, 059, 197