xray
+24 more
Hero
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TELUS TV+ app records to cloud but I have a PVR
I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorded shows initiated from the PVR show up on the app but not the other way around. It's it possible that my account is messed up now and the app initiated recordings are somewhere on the cloud instead?
Accepted Solution
dru
+26 more
Just Moved In
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I'm not 100% sure myself, but we passed a bulk list of account info to the product/Dev teams to action so it's entirely possible.
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TELUS_Support
+22 more
Just Moved In
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Hi xray, what kind of troubleshooting steps have you taken so far?
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xray
+24 more
Hero
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The issue seems to be intermittent. I set 3 different recordings from the app today and 1 of them showed up on the PVR.
1
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xray
+24 more
Hero
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I'm not sure if something was done with my account but both recordings set from the app today worked.
1
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xray
+24 more
Hero
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All testing passed today. Added 2, changed settings and cancel/delete are all working now. Thank you and the dev team. Hopefully they addressed the root cause so the problem doesn't reoccur.
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