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TELUS TV+ app records to cloud but I have a PVR
I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded s...
I'm not 100% sure myself, but we passed a bulk list of account info to the product/Dev teams to action so it's entirely possible.
TELUS_Support
Official Support Team
Official Support TeamHi xray, what kind of troubleshooting steps have you taken so far?
I have reinstalled the app. I have rebooted the PVR.
There is nothing wrong with the PVR as everything works as it should for all recordings set on my VIP boxes. All those recordings show up on the app and on the browser interface.
The problem is any recording set from the app or browser interface only show up on the app and the browser interface. The information about the recording is out there somewhere since it's visible on multiple platforms for the TV+ app. It just doesn't end up on my PVR.
This issue started about a month ago. It was working for many years prior to that.
As a test I initiated a recording of SportsCentre from the app on my phone. I can see it in the browser on my laptop. But I don't see the recording on my VIP boxes. If I wait for a while (a day maybe) it disappears on it's own from the the app/browser.
- TELUS_Support
Thanks xray - I am checking with the dev team what the reason could be
