Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV User Experience Research Group
***Application closed on October 4th***
Dearest Neighbours,
Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valu...
Thank you to everyone who has applied so far! The recruitment will be closed on October 4th, 2023 at 5 PM PST.
Thank you again for expressing interest, the project coordinator will reach out to those who are eligible shortly.
Sorry to be blunt but this entire system is plagued with issues and missing the most basic of functions that should be expected - this system has regressed from what has been on the market for several years. EVERY customer on this system is a Beta Tester dealing with missing functions and issues and that have existed for months and have not been fixed. Online tech articles specific to this new system is completely missing which is inexcusable since the two versions are so different. As a new customer, I spent over an hour on the phone with tech support trying to figure out why I couldn't find Stingray music channels only to find out 2 days later from a second tech that it was App based only. Turns out the first tech was using troubleshooting steps for the previous Optik. Any customer on this system should be getting compensated until the issues are resolved or be given the option to step back to the original Optik (I was told this is not an option).
Optik-KateHi Q4W , thank you for your feedback. the neighbourhood was designed as a place for customers to share solutions/workarounds, but a handful of TELUS employees (myself included) monitor the forums and pass on feedback to our development teams. I can assure you that we're listening and passing on the feedback, it just takes time for the development team to assess, validate, and test solutions and new features. Thank you for your patience as we work on improving the product.
