Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

  • A-B's avatar
    A-B
    2 years ago

    Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago

Hello Optik-Kate,  yes that is basically correct.  It appears that I have no issues on viewing all channels on my mobile devices while at home connected to the same home network using the TELUS app.  However, the issue comes up when trying to view the same local channels (as mentioned in my original post) on my computer and laptop, using various browsers and accessing the TELUS TV+ website.  It is only those local channels (CHEK, Omni and BC Legislature) that appear to be restricted (message saying I need to be connected to Telus network) as all other channels (e.g. CNN, GlobalTV, CBC, etc) can be viewed using the browser. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hello, YAMZ888 and rt1 just wanted to quickly advise that as per our last post, this issue has indeed been addressed. Please let us know if you continue to experience this issue right away, thanks for your patience!

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