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TELUS TV PLUS BROWSER ACCESS
Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.
Hello Optik-Kate,
I have tried viewing TelusTV+ using Firefox, Chrome and Safari. All three browsers do not allow me to view those local channels. I do use a VPN, but I disable it when viewing TelusTV+. The odd thing is, I do not run into this trouble (i.e I can view the local channels) on my wireless devices when they are connected to my local home network. This is a head scratcher...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi YAMZ888 , VPN usage is not supported on the TELUS TV+. For an optimal user experience, please turn off VPN while accessing the TELUS TV+ app.
Hello Optik-Kate, I understand that VPN usage is not support on TELUS TV+. The issues I am having are occurring with VPN disabled. The channels still remain to be blocked despite that fact that I am indeed connected to Telus' network. Furthermore, I am able to view other channels which I am subscribed to. This situation doesn't change if I use other web browsers.
Why is Telus TV+ not allowing me to view these channels when I am connected to Telus' network?
- Optik-Kate
Hi YAMZ888 , I misunderstood your initial statement. To confirm, you have access to all channels that you subscribe to on mobile when you're at home, but you have limited access to channels on your browser despite using the same network?
Hello Optik-Kate, yes that is basically correct. It appears that I have no issues on viewing all channels on my mobile devices while at home connected to the same home network using the TELUS app. However, the issue comes up when trying to view the same local channels (as mentioned in my original post) on my computer and laptop, using various browsers and accessing the TELUS TV+ website. It is only those local channels (CHEK, Omni and BC Legislature) that appear to be restricted (message saying I need to be connected to Telus network) as all other channels (e.g. CNN, GlobalTV, CBC, etc) can be viewed using the browser.
