Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

  • A-B's avatar
    A-B
    2 years ago

    Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi YAMZ888 which browser do you use? Can you try to view using a different browser and let me know if it's the same issue? If you're using a VPN, disabling it should resolve the issue. 

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago

Hello Optik-Kate,

I have tried viewing TelusTV+ using Firefox, Chrome and Safari.  All three browsers do not allow me to view those local channels.  I do use a VPN, but I disable it when viewing TelusTV+.    The odd thing is, I do not run into this trouble (i.e I can view the local channels) on my wireless devices when they are connected to my local home network.  This is a head scratcher...

  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi YAMZ888 , VPN usage is not supported on the TELUS TV+. For an optimal user experience, please turn off VPN while accessing the TELUS TV+ app. 

    • YAMZ888's avatar
      YAMZ888
      Helpful Neighbour
      2 years ago

      Hello Optik-Kate, I understand that VPN usage is not support on TELUS TV+.  The issues I am having are occurring with VPN disabled.  The channels still remain to be blocked despite that fact that I am indeed connected to Telus' network.  Furthermore, I am able to view other channels which I am subscribed to.  This situation doesn't change if I use other web browsers.

       

      Why is Telus TV+ not allowing me to view these channels when I am connected to Telus' network?

      • Optik-Kate's avatar
        Optik-Kate
        Icon for TELUS Team Member rankTELUS Team Member
        2 years ago

        Hi YAMZ888 , I misunderstood your initial statement. To confirm, you have access to all channels that you subscribe to on mobile when you're at home, but you have limited access to channels on your browser despite using the same network?

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