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TELUS TV PLUS BROWSER ACCESS
Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.
Hello,
I have logged into Telus TV Plus using different browsers on my computer at home and cannot seem to access local channels like CHEK, OMNI and LEGISLATIVE ASSEMBLY. The message I get informs me that I need to be accessed to the TELUS network. Well, I'm at home and the only Internet access is through Telus. Is there an issue with the app itself (i.e. not Telus' fault) or is there something that I need to do? The odd thing is that I can view all other channels that are permitted to view using the Telus TV Plus app. Furthermore, I have no issues accessing the above three channels on other wireless devices (which are wirelessly connected to TELUS Internet at home). I would appreciate any suggestions or assistance. Thank you.
Optik-KateTELUS Team Member
Hi YAMZ888 , are you by any chance using a VPN on your computer? If you could share your public IP address from your laptop, it would help us narrow down the causes. You can use this link to find your IP: https://www.whatsmyip.org/
Hello Optik-Kate,
My IP address is [mod edit]
Regards
- Optik-Kate
Hi YAMZ888 which browser do you use? Can you try to view using a different browser and let me know if it's the same issue? If you're using a VPN, disabling it should resolve the issue.
