Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
I’ve had the new Telus TV Android boxes since February now but keep having issues with the one on my bedroom tv. I live in a 1050sq foot condo so it should not be an issue but Telus offered me the wifi plus package with additional wifi boosters. I have put one of those in the bedroom and connected to the Telus TV box via Ethernet but still get errors almost every day, especially on the Sportsnet 4K channels. My Apple TV box in the same room works just fine over wifi connection. The same Telus TV box often starts up in a pixelated purple/green screen with the Telus TV logo. I have tried calling into Telus and am tired of being given the run around and them trying to charge for a tech to come out and see if there is an issue. I can tell them that there is certainly an issue, my guess is with the Telus TV box. I’m currently paying the extra $10/month for the extra wifi boosters that don’t seem to make any difference.
Do any forum members have any tips for getting this resolved? I have waited on hold for multiple hours and then told the department is now closed. It is so hard to get a hold of an actual person now with Telus and it is so frustrating. And then if I do get someone, I am thrown around to different departments with no answer. Please help Telus.
Hi craiger8 , Welcome to the TELUS nightmare...
Anyway, the most obvious and simplest thing to try (IMHO) is to actually ascertain whether your issue is hardware related, i.e. if a TELUSTV_21T STB is faulty before anything else. Trying multiple possible fixes at the same time will just confuse the issue. Forget removing boosters and adding Ethernet etc etc. My advice is to try only one thing, just one thing, at a time. You are fortunate(?) that you have more than one STB (TELUS_21T set top box) - if only for ruling out a potential hardware issue.
1. Directly swap the 2 boxes over using exactly the same connection method.
a] If you experience exactly the same issue on your bedroom tv, then it is not the set top box.
b] If the fault transfers to the other location and the bedroom tv now works, the STB is faulty. Contact TELUS support, explain your test and get them to send you a new STB cause it's faulty!
I am happy to help you try and isolate 'your' issue further, if you wish, just reply to this post with the results of test 1.
Good luck! I'm just 'another' frustrated TELUS customer like yourself. I hope this helps! 😉
For anyone that has a Zyxel 5 port switch from TELUS, I had 3 next to the 3200 gateway, a month ago 1 went, then yesterday a 2nd one broke. The symptom is all LEDs flash green then all turn off over and over again. I bought a switch to replace in the spot I had 3 Zyxel 5 port switches. I still have 4 x Zyxel 5 port switches at each TV or desktop PC.
The quality is embarrassing. Had some friends over to watch football playoffs and I have a great set up - high end 4K projector, 4K TV etc... and everyone commented how awful it looked. Not great advertising for Telus.
