Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Rocky3's avatar
Rocky3
Guardian
11 months ago

get rid of the wifi booster and run an ethernet cable, even temporary to eliminate the WIFI as a possible problem. There are too many in consistant issues to pin a problem on one source with Telus. I have repeatable said it is a hardware problem which software cannot fix.

  • craiger8's avatar
    craiger8
    Helpful Neighbour
    11 months ago

    I connect the bedroom tv box via Ethernet to the wifi booster. It only has one Ethernet port so I can’t do the Apple TV box as well but it works just fine over a wifi connection, which shows support for the Telus hardware being the issue as you said. The main booster modem is too far to run an Ethernet cable to the bedroom tv box. 

    That being said, these devices are marketed to run off wifi connection and I live in a small space at 1050sq feet. If they can’t run off a wifi connection here, I can only imagine what others in larger houses are dealing with. 

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