Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
New customer here, may not have me for long. Netflix and other apps look as they should, 4K, UHD, the remote is a really nice, but your main player - Telus TV+ is simply awful. How are we getting picture quality like this in 2024? Everyone in our household thinks it looks pixelated. Text on screen during news or sports is all bitty, was crisp before. Picture is also washed out. I have top tier TVs and a home cinema set up. I feel like I've taken a huge leap backwards.
Picture should be there number one issue I know they acknowledged hdr always being on but they should also be fixing the low bitrate feeds they use compared to the old optik system when I was on fibre. Some of these channels are bitrate starved but I don't think they have ever acknowledged it sadly.
Yeah it's nuts. I bought an episode of a cable show from Apple TV to see them side by side vs my recording on Telus TV+ and it was laughable. The Telus broadcast looked like dial up. I have zero confidence in a company that would roll this out. Again, Telus, the box itself is snappy, I like the backlit remote, and the other apps look great, but your TV is unacceptable. Consumers, make some noise, they are getting away with a beta product with nineties resolution.
PQ wasn’t the best with the Arris STBs, but it’s completely unacceptable on the new platform. TELUS, and seemingly many of the users in the forum, aren’t the least bit concerned about picture quality.
