Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHRTELUS Team Member
TELUS Team MemberHi MrSL
As mentioned 3 weeks ago in this thread "We are looking at a number of improvements to recordings, including more start/end time modifications (either manual or automatic), sports team recordings and a longer storage duration. As usual, we can't promise any timeline on these items, since development times can vary and anything that requires multiple parties to participate gets complicated." We are only about 1/3 of the way through Q2, so when any changes that impact the user experience are available, they will be shared here. More than likely, a view of Q2 changes will likely be towards the end of Q2.
I'm not aware of many telcos that give you this much access to product development roadmaps, timelines and folks on the team, so let's try to be a little bit more civil. I'll end with the cliche that the grass isn't always greener on the other side, but you're welcome to go have a look. https://toronto.citynews.ca/2024/04/05/bell-fibe-to-delete-viewers-saved-tv-shows-after-60-day/
Your mention of Bell customers having it worse doesn’t make things any better. All it shows is that most corporate management minds in these companies (ie those that signed off on implementing beta products like this) are like-minded in their detachment of the needs of their customers. All it’s going to do is push existing customers away even more so, perhaps to a combination of over-the-air tuners working alongside streaming boxes like Apple TV, so as to still have access to a certain range of speciality channels via streaming providers.
Like we’re paying Telus for TSN for F1 Racing right now but could easily get better access via the F1 TV app at the same cost. So things are reaching a tipping point, if you will. And unless these problems are resolved expediently, you’ll only see more customers dropping their television packages from typical providers (ie Telus, Bell, etc) and customizing them on their own from an assortment of streaming providers.
Whats hilarious about this all though is that I’ve been mentioning this day would be coming for years to those in your Loyalty Department (who have compensated me immensely for the frustrations I’ve had with your services in the past) but little did I realize that the greatest impetus for this change would be caused by your own companies attempt at creating a streaming box itself. I definitely did not see that coming.
