Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Just to point again and this has been an issue for awhile. Telus and I believe every major cable company is offering the first week of mlb extra innings free for users.
Works fine on the old optik, on the new optik platform you get nothing other then asking us to subscribe.
I am not sure why this is still an issue on this platform, why we never get free previews on this platform that the old optik users get??
No comment on this from the team? You just don't get free previews on these boxes for some reason?
KHRHi Montell
I can't comment on what other telcos offer for free previews, but capabilities, pricing and reliability certainly all vary. The TELUS TV Digital Box (and the TELUS TV+ app) are based on a different back-end platform which doesn't support free previews the same way as the legacy Optik TV platform.
I know the response won't be satisfactory, but free previews are on the development roadmap, however they are lower in priority than items like video quality and HDR/SDR switching. If there is programming or content that matters to you, you are welcome to subscribe.
- Understandable and the hdr/sdr issue falls under picture quality which I said needs to be number 1. My Nvidia shield can properly switch between hdr and sdr but I know these boxes need that fixed. As mentioned though by many the bitrate and bitrate starved streams should be improved as well. You can only improve picture so much if the streams are bitrate starved. Generally a good encoder can only do so much with a low bitrate.
With that said on the free previews spectrum welcoming us to subscribe is not a great answer. That defeats the entire purpose of free previews, so we can see the channels and decide if we want to subscribe. It should be addressed, I had this box last year and did not get any free previews either. At some point a year later customers are going to want features present on the old optik system for years.- I do appreciate Telus employees taking time to respond here though.
