Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Craigvee's avatar
Craigvee
Organizer
2 years ago

Good day.  I do not see updates being worked on to fix the always HDR resolution issues.

 

I just "upgraded" to the Android box from the Arris 4k box and the picture quality on all non 4K is absolutely abysmal.  It looks like what SD used to look like on the HD box.  I am currently forced to use the old Arris box simultaneously with the Android box.

 

I also noticed that the sound quality is not as good as the Arris box.  I use Dolby DD+ with a receiver, however it sounds worse when comparing side by side.

 

The always HDR issue/HD upscaling is a HUGE problem and I do not understand how Telus could roll out these boxes to their customers in their current iteration.

 

Can you please advise whether this problem is being addressed?

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Craigvee 

 

The HDR to SDR switching requires a firmware update from Android TV 10 to Android TV 12. It is in late-stage testing, but a timeline for release hasn't been established yet. 

 

 

  • BD17's avatar
    BD17
    Organizer
    11 months ago

    Any update on this? It's December and the picture quality is still really bad.

    • Optikal_Speak's avatar
      Optikal_Speak
      Leader
      11 months ago

      Unbelievable!

       

      Telus is like the 20-something who thinks they no it all.

       

      I got new digital Android TV- ( minus an intentional typo) boxes in August'24.

       

      An upgrade (?) from the legacy hard drive PVRs. Gotta say the picture quality is far superior...all on 10-12:yr old, non-4K LG/Samsung smart TVs and a Panasonic projector.

       

      That said...I share a ton of the deficiencies and headaches noted by all in the "Neighborhood" yet none related to picture quality.

       

      Conclusion: even more evidence Telus is way behind the curve in A/V  TV/Streaming development.

       

      Suggestion: Telus "FIRE/TERMINATE" your CDO (Chief Development Officer) yes...spelling it out for Telus' benefit.

       

      Crazy Town...people!

      • Optikal_Speak's avatar
        Optikal_Speak
        Leader
        11 months ago

        Actually strike "Unbelievable" for "Par for the course"!

  • Craigvee's avatar
    Craigvee
    Organizer
    2 years ago
    Thank you. Looking forward to it.
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