Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Good find. Those with the old optik take notice.
"Later in 2024, TELUS will no longer be supporting a selection of older Optik TV HD PVR and Digital Boxes"
viperdiablo1 wrote:I wonder how long Telus will let people stay with the older more reliable boxes after reading this on Telus website :
https://www.telus.com/en/support/article/upgrading-your-optik-tv-hardware-to-telus-tv
That’s cool. I’ll cancel my Optik
/TELUS TV service if that’s the case. They aren’t listening to customer complaints, and have gone all-in on an inferior product—I’m out.
/TELUS TV service if that’s the case. They aren’t listening to customer complaints, and have gone all-in on an inferior product—I’m out.
KHRHi viperdiablo1 broadcastguy Rocky3 KTown
That was a support article created specifically for folks using Optik HD equipment AND the Netflix application with legacy internet equipment. Netflix removed support for their app on legacy HD Optik equipment, and these customers would have been left with no way to watch Netflix on TELUS equipment. This is the reality of technology and working with partners...the partners can withdraw support from a given operating system at any time. Prime Video was never supported on HD equipment and Netflix removed their support. At a certain point, all equipment will have to be retired, but rest assured that you will be notified to the best of TELUS's ability, and not simply by an article posted to our website. I always recommend having your correct email address and phone number on file (you'd be surprised...).
For what it's worth, TELUS currently has 3 generations of Optik TV equipment: Optik HD PVRs/Digital Boxes (there are a few iterations of these, but the newest is from ~13 years ago), Optik 4K PVRs/Wireless Digital Boxes from 2015/2016 and the newest TELUS TV Digital Box with Cloud Recording for Optik TV introduced in 2023. It is specifically the HD equipment that we will be phasing out over the coming years. The 4K hard-drive PVR will continue to be supported for a little while longer. If you're on HD equipment and prefer that user interface and functionality, I'd recommend upgrading to 4K equipment by connecting to our customer service folks.
- I appreciate the reply. Why would the faq have this posted on that article referring to the 4k pvr box as well as the others you mentioned? Maybe that needs to be updated?
“Frequently asked questions
My equipment is working fine. Why do I need to upgrade?
Starting in 2024, TELUS will no longer be supporting Optik TV on your HD and 4K PVRs or Digital Boxes. To ensure that you can continue to enjoy Optik TV, you need to opt in to upgrading your equipment. “- KHR
That looks like a typo, the newer 4K equipment will continue to be supported past 2024. I will bring it to the attention of the correct folks and have it updated. Apologies for the confusion.
- It’s pretty sad that the technology from 2015 is superior to what was released last year. I honestly thought they’d release a product with higher quality, and less compressed, video for fibre customers. I’ve got 3G symmetrical fibre and the new TELUS TV uses less bandwidth than ever. Crazy, and not what I’d consider innovation.
