Swapping channels...

Ok, so I go online to change my channels. It says "We are currently working on a new Pik TV web experience. Sorry for the inconvenience. You can easily add and remove channels on the My TELUS app." Cool, I have the app so I go there to change channels and it says "Sorry we are experiencing trouble connecting to the server at this time. Please try again later". Telus, this IS later. I got this error message yesterday. This is not the service that I was promised. I was told that it was super easy to change my channels and that I would not have to call in to do it. And what the heck is going on with not being able to scroll to see the guide? Yesterday I uninstalled and reinstalled the PikTV app and got the scroll feature back and today it's not working again. You guys sold me this Apple box, if it is not compatible with YOUR software it's up to YOU to problem solve!!! Overall, I'm not at all happy with this experience!!!