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Surround sound - 5.1 no more???
So I switched to the new Telus Tv+ Digital box, cloud recording 5 long months ago... What's going on with the sound quality now? I have seen other (similar) posts but non resolved. I'm in B.C. the l...
Hi MrSL, for once, I have information on this! There is a defect causing the player to override the surround soundtrack and select the default non-surround soundtrack. Our live stream development team is aware of this and they are working on fixing this bug in the coming month.
I'm also wondering if you are experiencing this on your STB. Are there any channels that still have surround sound?
When I stream to my tv from the tv plus app from my phone - only the background noise comes through - there is no talking although it is displayed with the CC function. Sounds like this is a similar issue - is there a fix for the app?
KHRTELUS Team Member
Can you share a few more details please?
What's the sending device's OS? iOS or Android mobile? App version and OS version?
Are you using Airplay or Chromecast?
And what's the receiver? A smart TV with Airplay/Chromecast? A box/dongle?
Only Airplay and Chromecast are supported from the TELUS TV+ app, screen mirroring is not.
