Forum Discussion

MrSL's avatar
MrSL
Rockstar
3 years ago
Solved

Surround sound - 5.1 no more???

So I switched to the new Telus Tv+ Digital box, cloud recording 5 long months ago... What's going on with the sound quality now? I have seen other (similar) posts but non resolved. I'm in B.C. the l...
  • Optik-Kate's avatar
    Optik-Kate
    3 years ago

    Hi MrSL, for once, I have information on this! There is a defect causing the player to override the surround soundtrack and select the default non-surround soundtrack. Our live stream development team is aware of this and they are working on fixing this bug in the coming month. 

     

    I'm also wondering if you are experiencing this on your STB. Are there any channels that still have surround sound?

MrSL's avatar
MrSL
Rockstar
3 years ago

Hi Optik-Kate well that's good a fix is upcoming.

Yes, I have lost surround on my STB.

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

ops, sorry, set up box, the TTV+ box

  • MrSL's avatar
    MrSL
    Rockstar
    3 years ago

    Hi Optik-Kate, yeah, I worked that out just after I posted. TMA 😂...

    Yes I have lost surround on my STB. Err, I have all the channels, that would take a while lol. It's also not always easy to identify on some channels, particularly when then don't always indicate the sound program it's using i.e. 5.1 when broadcasting. I have my STB directly connected to (thru) my Denon amp which doesn't indicate what the input (sound) signal is, just the output sound programs I have set. The loss does seem particularly bad on 'live' broadcasts tho.

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