Forum Discussion

MrSL's avatar
MrSL
Rockstar
3 years ago
Solved

Surround sound - 5.1 no more???

So I switched to the new Telus Tv+ Digital box, cloud recording 5 long months ago... What's going on with the sound quality now? I have seen other (similar) posts but non resolved.

I'm in B.C. the loss of 5.1 was really obvious watching the news on either CH104 - Global National, CH115 Global BC, CH116 Global Okanagan. Something has changed in the last week. I now have to crank the volume just to hear people speaking. It's no longer 5.1...

Really frustrating! Optik-Kate any pearls of wisdom?

  • Optik-Kate's avatar
    Optik-Kate
    3 years ago

    Hi MrSL, for once, I have information on this! There is a defect causing the player to override the surround soundtrack and select the default non-surround soundtrack. Our live stream development team is aware of this and they are working on fixing this bug in the coming month. 

     

    I'm also wondering if you are experiencing this on your STB. Are there any channels that still have surround sound?

12 Replies

  • mgt1's avatar
    mgt1
    Neighbour
    2 years ago

    When I stream to my tv from the tv plus app from my phone - only the background noise comes through - there is no talking although it is displayed with the CC function. Sounds like this is a similar issue - is there a fix for the app?

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      2 years ago

      Can you share a few more details please?

       

      What's the sending device's OS? iOS or Android mobile? App version and OS version?

      Are you using Airplay or Chromecast?

      And what's the receiver? A smart TV with Airplay/Chromecast? A box/dongle?

       

      Only Airplay and Chromecast are supported from the TELUS TV+ app, screen mirroring is not.

  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Indy39 Bells Surround sound has been fixed since last September. Which channels are you experiencing audio issues on? 

  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    MrSL Montell I have some good news to share, the development team implemented a fix, can you confirm if the sports channel and movies have surround sound back? 

     

    We're working on enabling the rest of the channels with surround sound, so that's coming in the near future as well! 

    • Indy39's avatar
      Indy39
      Neighbour
      2 years ago

      I just got a 4K box from Telus and cannot get 5.1 or simulated 5 speaker surround. 

      • Bells's avatar
        Bells
        Neighbour
        2 years ago
        Has there been a fix for this yet!!!!
  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    Hi MrSL, for once, I have information on this! There is a defect causing the player to override the surround soundtrack and select the default non-surround soundtrack. Our live stream development team is aware of this and they are working on fixing this bug in the coming month. 

     

    I'm also wondering if you are experiencing this on your STB. Are there any channels that still have surround sound?

    • Bells's avatar
      Bells
      Neighbour
      2 years ago
      Has there been a fix for this yet!!!!!
    • MrSL's avatar
      MrSL
      Rockstar
      3 years ago

      Hi Optik-Kate well that's good a fix is upcoming.

      Yes, I have lost surround on my STB.

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