Forum Discussion
Suggestions for improvement
Switched recently but passed 30days so I am commited at this point. Will be saving considerable money compared to Shaw. My concerns echo a lot of the folks here, but am starting to get used to it. ...
It appears that Telus has done a total reset on my recordings and scheduled recordings. Everything is gone. I have to go an reset series schedules and I have missed what I was going to watch tonight. Great long weekend surprise from Telus. Message directly to Telus: the unreliability in the recordings and then it can all just be erased without warning, is completely un-acceptable.
KHR
TELUS Team Member
TELUS Team MemberHi Dioptase
Did you very recently contact technical support and notice that you lost recordings, or did this happen totally on its own? We have noticed that some of our support agents have been canceling and re-providing the recording service to resolve issues during troubleshooting, but this has the unintended consequence of wiping your recordings and deleting all recording settings.
If it happened without you contacting our technical support line - I'd love to know more so that we can get to the bottom of what happened. Please send me a DM!
