Suggestions for improvement

Kate

I am aware of all the key commands and other elements you have tried to communicate on this forum and I do appreciate the effort - however this thread (and many others like it) shows that the problems with this Digital Box have little to do with the remote and everything to do with the software, user interface experience and the plethora of other issues that plague this horrific piece of hardware.

I have been "trialling" the new Telus PureFibre services and this Digital Box since May 28 and after experiencing first hand what I would have to put up with (for potentially two long years) in a contract situation - I immediately halted the trial, cancelled the new package and returned to Shaw.

For the life of me - I cannot imagine any Telus customer (new OR existing) would think that this horribly designed Telus TV app (front end) OR hardware would be good long term. It's unthinkable that Telus decided to spend billions carving up everyone's lawn here in Calgary, lay down a killer new network infrastructure and then pair that with this disaster of a digital box.

All I can say is I am glad I was able to remove my home from this trial without committing to anything, but I do truly sympathize with those who now have to live with this device for potentially months or years before anything good comes of it. 

It is painfully clear that without a massive re-engineering effort and a painful (and complete) rewrite of this "app" - this app is not (and was never) ready for primetime.

Continued success and I will be sure to watch this space and see what happens in the next two years when my Shaw/Rogers renewal comes due.

Sonic.