Dioptase
+2 more
Friendly Neighbour
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Suggestions for improvement
Switched recently but passed 30days so I am commited at this point. Will be saving considerable money compared to Shaw. My concerns echo a lot of the folks here, but am starting to get used to it.
Noticed that we can now go back in the guide a watch already aired blocks, which at first seems really good until you learn that you cant fast foward, skip, rewind etc. Not having that permission makes the feature useless. If I want to catch the last few minutes of a program I would have to start from the begining and forced to watch the ads ? Thats not going to happen.
Next the 45 day retention of recordings need to be drastically increased. There is good on demand selection which makes recording less imperetive but adequate pvr features is just expected by paying customers now adays.
Please someone improve the level of detail in the guide, I am begging here please! No way to tell if its a new episode or a repeat (on the front end) and often the episodes aren't recorded because the titles are not correct. That kind of makes recording pointless. Being able to better adjust start and end times is a necessity.
I feel like if these things are improved it would help a lot and make customers feel more confident about choosing telus and maybe staying in the future. The technology is good, picture is great, but lacks basic verstility currently.
Noticed that we can now go back in the guide a watch already aired blocks, which at first seems really good until you learn that you cant fast foward, skip, rewind etc. Not having that permission makes the feature useless. If I want to catch the last few minutes of a program I would have to start from the begining and forced to watch the ads ? Thats not going to happen.
Next the 45 day retention of recordings need to be drastically increased. There is good on demand selection which makes recording less imperetive but adequate pvr features is just expected by paying customers now adays.
Please someone improve the level of detail in the guide, I am begging here please! No way to tell if its a new episode or a repeat (on the front end) and often the episodes aren't recorded because the titles are not correct. That kind of makes recording pointless. Being able to better adjust start and end times is a necessity.
I feel like if these things are improved it would help a lot and make customers feel more confident about choosing telus and maybe staying in the future. The technology is good, picture is great, but lacks basic verstility currently.
WestCoasterBC
+26 more
CPU Alum
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The skip forward/rewind feature is disabled by broadcasters of the channels, TELUS has to abide by the right holders request. The PVR is not meant to be a permanent way to store all recordings indefinitely and forever. The guide does label shows as "NEW". I believe added record times was suggested in ideas at one point.
The software keeps getting revised and updated, perhaps things will roll out in future updates if on the roadmap.
1
0
RobG3987
+12 more
Ambassador
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0
HiddenValley
+4 more
Organizer
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As a former "Shaw TV customer" I agree there is a LOT of room for improvement. I am really worried that the ecosystem around these new Android-based boxes comes with severe limits as to what can really be changed. The "streamlined" remote and lack of dedicated function buttons are just one example. I can't see Telus releasing a new remote - the best we can hope for is the ability to map direct functions to a 3rd party remote.
Telus Devs / support; One place I hope can be fixed is the idea most of us use this box to "Watch TV" so that should be its MAIN UI/UX. MOVE all the "on-demand", Netflix, Streaming, Pay per view, advertising-driven content OFF the main waay too cluttered screen. When we turn on the box the FIRST screen we see should be a nice modern TV Guide period. Give us all the streaming / on-demand stuff on another screen. OR at least give us the option to set the box preference up in "streaming mode" or "TV mode"
The voice search is kinda cool, but the services it indexes are mostly useless. Voice command never seems to bring up regular network broadcasting. If I say "watch the news" it always brings up Youtube! Even basic commands like "channel 200" don't work. If I want to "watch Succession" -it brings up the Google play store! NOT HBO or my saved PVR recording of Succession!!!!
This whole "new" system is just not ready for prime time or serious TV Watchers... I am sure there is a market segment for this box that doesn't care -but many of us do.
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Optik-Kate
+14 more
Just Moved In
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Hi Dioptase , thank you for the objective feedback, the one around guide is especially helpful. I will be passing these improvements on to the development team. While I cannot promise any timelines, our timeline to make improvements are much faster now that we are on the new platform. Please stay tuned for more updates, and thank you for your patience while we work on improving the service.
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st0106
+6 more
Advocate
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1