Forum Discussion

Dioptase's avatar
Dioptase
Friendly Neighbour
3 years ago

Suggestions for improvement

Switched recently but passed 30days so I am commited at this point. Will be saving considerable money compared to Shaw. My concerns echo a lot of the folks here, but am starting to get used to it. ...
SonicMojo's avatar
SonicMojo
Neighbour
3 years ago
HiddenValley wrote:

Telus Devs / support; One place I hope can be fixed is the idea most of us use this box to "Watch TV" so that should be its MAIN UI/UX. MOVE all the "on-demand", Netflix, Streaming, Pay per view, advertising-driven content OFF the main waay too cluttered screen.  When we turn on the box the FIRST screen we see should be a nice modern TV Guide period. Give us all the streaming / on-demand stuff on another screen. OR at least give us the option to set the box preference up in "streaming mode" or "TV mode" 

 This +100. Optik-Kate  - if you want to start small with one change that will stop about 60% of the grumbling - do this one. NO one asked for that dogs breakfast of a Home screen and as adults - if I need to switch to an streaming app, On Demand or a recording - I already know how to do that.

 

I just installed our two Telus TV digital boxes this week - and after about 8 seconds of use - my entire family has been peppering me with the same question - WTF is all this stuff on the main screen - I just want to watch TV?

 

Truer words have never been spoken. 

 

Sonic (also in HIdden Valley!)

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi SonicMojo, thanks for the feedback! I've definitely passed this on to our development team. In the meantime, you might already know this, but pressing the "back/return" arrow button on the remote dismisses the home screen. 

  • SonicMojo's avatar
    SonicMojo
    Neighbour
    3 years ago

    Kate

     

    I am aware of all the key commands and other elements you have tried to communicate on this forum and I do appreciate the effort - however this thread (and many others like it) shows that the problems with this Digital Box have little to do with the remote and everything to do with the software, user interface experience and the plethora of other issues that plague this horrific piece of hardware.

     

    I have been "trialling" the new Telus PureFibre services and this Digital Box since May 28 and after experiencing first hand what I would have to put up with (for potentially two long years) in a contract situation - I immediately halted the trial, cancelled the new package and returned to Shaw.

     

    For the life of me - I cannot imagine any Telus customer (new OR existing) would think that this horribly designed Telus TV app (front end) OR hardware would be good long term. It's unthinkable that Telus decided to spend billions carving up everyone's lawn here in Calgary, lay down a killer new network infrastructure and then pair that with this disaster of a digital box.

     

    All I can say is I am glad I was able to remove my home from this trial without committing to anything, but I do truly sympathize with those who now have to live with this device for potentially months or years before anything good comes of it. 

     

    It is painfully clear that without a massive re-engineering effort and a painful (and complete) rewrite of this "app" - this app is not (and was never) ready for primetime.

     

    Continued success and I will be sure to watch this space and see what happens in the next two years when my Shaw/Rogers renewal comes due.

     

    Sonic.

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