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Send us a private message
When you get asked/told to send us a private message. TELUS_Support At the top right hand of the page is an envelope. Click on that and you should be able to send us a private message. NOT easy ...
I wish clicking on the envelope at top right would get me what you have shown, but I only get that screen doing it as I described.
BUT Click on the user name and then click the send a message button works great
