Forum Discussion
Requested an additional Android TV Box 9 time now
We were promised 7 boxes on signing by sales, and again by several of loyalty. The 7th box has never arrived. I have now called in 9 times with wait times often in excess of 3 hours each time as ther...
KHR
TELUS Team Member
TELUS Team MemberHi MariK
There is a limit of 6 TELUS TV Digital Boxes per account (and a limit of 6 concurrent streams when connected to your home internet and 2 when not connected at home), so this is probably why you haven't been able to get another box sent - the ordering systems explicitly prevent an agent from adding more than 6.
You have a couple of options: your basement suite tenant can sign up for their own services or you can leverage the TELUS TV+ app on a supported device (www.telus.com/telustvplusapp). The same concurrent stream limitations noted above apply to the TELUS TV+ app. You may also want to review the acceptable use section of your customer service agreement if you're providing service to a tenant.
