Forum Discussion

JS7's avatar
JS7
Neighbour
3 years ago

Remove Resume Watching Episodes

Is there any way to remove a show from the Resume section?  I made the mistake of watching an episode of The Big Bang Theory, and now it is forever in my Resume list.  It does not clear even when I watch the most recent episode either.  

8 Replies

  • DELETE “Resume Watching” of
    “On Demand Program”

    Fuzzylogic requested years ago
    Status Submitted April 2022
    Status Changed to Under review April 2022
    Status Changed to Under review April 2023
    Status Changed to submitted May 2023
    Along with the following message
    Thank you for sharing this great idea. We
    will look into this with our product team
    and let you know if this feasible!

    Assume they will give an update one of these years.
    Hopefully this is still on the to do list and will be eventually provided. Other streaming apps I have on my tv provide a remove option.
    Fast forward on tv+ 21T box or app is not conducive to getting rid of continue watching especially with
    “provider will not allow fast forward”
    Simplest is to delete & reinstall your profile.
    You will lose recordings & have to reprogram
    Series recordings and favourite channels.

    As An Aside: to the fast forward
    TV+ watch HGTV on demand
    NO Fast Forward
    Global App Watch HGTV
    CAN Fast Forward
    Can search forum for Telus’s answer to this.
    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member

      Hi ExEmp, we have an update coming in July for the TV+21T box where users can press & hold / long press on items in the Resume row and you will be shown a menu where you can remove an item. Please note the release date is tentative for now. I'll update once the rollout is completed. 

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager

      Our Optik team is working all the time on patches and releases to improve the Optik experience!

    • ExEmp's avatar
      ExEmp
      Organizer
      My apologies
      Finger fumble. All status dates are 2022
  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    I requested this feature a while back:

     

    Optik TV - Resume issue - TELUS Neighbourhood

     

    You can clear your viewing history but that will remove all shows from the list. Another option is to select the last show in the series and watch/fast forward through it to the end and this seems to remove it from the list.

     

    • JS7's avatar
      JS7
      Neighbour

      Thank you for your help, I am on TelusTV+ how do I clear my entire viewing history? I have tried several times to watch/ fast forward through to the end of the final episode and there are still 4 random episodes that always remain. 🤷‍:female_sign:

      • FuzzyLogic's avatar
        FuzzyLogic
        Icon for Community Power User rankCommunity Power User

        On the old Optik box you would hit the On Demand button, go to My Videos and then select Clear Recently Watched. Not sure what the procedure is on the new system.