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Remote not powering tv off
I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?
- Thank you that did it. Lucky #138 for the win. Thanks again
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I’m looking for remote codes for a Haier tv. It does not pair.
TELUS_SupportOfficial Support Team
If you're aware of how to attempt pairing (described in this same thread above) then you can try the following codes:
213
173
076
017
198
009
159
012
213 (Roku TV)
I ran into similar issue with another vendor. There is/was more than one TV in a brand that has different on/off. setup was also different than here.
Did the setup recognise your TV brand and give you an option to ignore first choice and try another. I cannot test that since it found my TV and all works.
- Yes, give me a few different options, but none of them seem to work. If you’re talking about when it gives you the option and it tells you to try the mute and volume buttons. There was only the one that seemed to work and it won’t shut the TV off.
No, I was wondering if it asked you if setup worked and offer a second chance to setup. Again since mine worked first time I cannot check if it offers an alternate menu if suggested one does not work.
- A-B
Community Manager
You could try unpairing it from the TV and make sure that the TV has HDMI CEC off, and that you have clear line of sight from remote to TV.
Here are some steps if you'd like to try this method:
If you would no longer like your TELUS Remote to control your TV’s volume and power, you can unpair your remote.
- Press and hold the Input and Back buttons for 3 seconds until the LED on your TELUS remote lights up solid green
- Press OK and wait for the LED to flash green twice (the remote has now been unpaired from your TV)
The TELUS Remote will now control only the TELUS TV Digital Box, and not your TV’s volume and power. At any point, you can choose to control your TV using your TELUS Remote again. From the Home screen, navigate to Settings → Device settings → Remotes & Accessories → Program Remote with TV and follow the steps on screen. - I tried this a couple times but it did not help unfortunately
- Nighthawk
Community Power User
Try going into the system settings on the TV box and enable HDMI CEC. The box is able to turn my TV on or off without the remote even pointed at it with HDMI CEC enabled.
Settings > Device Settings > Device Preferences > HDMI
- Unfortunately all that allows my Telus remote to do is turn the actual wifi box on and off. But it doesn’t turn the tv off. Or on actually. So I have to use my original TV remote to turn the TV on or off. Kind of frustrating.
