Forum Discussion
Recordings and scheduled recordings cleared from all 3 profiles
My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was ...
KHR
TELUS Team Member
TELUS Team MemberHi TurnyTurnz
Do you have a physical PVR or are you subscribed to the cloud PVR service? If you're on the cloud PVR service, have you recently been in touch with our technical support teams, or has anything else changed about your service recently (did you change your plan online, remove channels/themepacks etc.)?
If you've got examples of shows that were deleted, this can help too. I would recommend calling/chatting in to our technical support teams so that they can look into what's happening.
I hadn't reached out yet. I was kind of hoping when I woke up something might have magically have corrected itself.
I use the cloud PVR service with my Google TVs. (I don't use the one Telus box because the one week I had it, it lagged way slower than my Google TVs). I haven't made any changes to my service in the past two months.
I'll reach out via chat shortly.- KHR
Thanks for the detail. Please insist that they create a trouble ticket so that the development teams can track it to see what happened. Can you also check at telustvplus.com to make sure it's not a specific issue related to Chromecast with Google TV?
I tried the site and the android phone app and they both were empty last night and today.
