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Recordings Red Circle 🔴
This should a pinned thread for everyone to keep adding too since it seems to be another ongoing issue with recording flaws. Here is the list of shows currently showing in my recordings that have a R...
Hi RobG3987, Grimmt is correct that there's something going on with the metadata where unavailable shows are being shown as recordable. I flagged this about a month ago to the development team and it looks like we just finished testing a new build that should help with this experience. We're aiming to have a new release by the end of the month.
I'm also working on a new thread to showcase the new features that we've launched in the hopes of providing transparency. Please stay tuned!
A-B
Community Manager
Community ManagerHello. Kate has been exceptional in doing everything in her power to both pass feedback along to our development team and keep the community informed as much as possible. While we appreciate any and all constructive feedback as we seek to improve the Optik experience, and truly appreciate the patience of the customers during the process, the tone of the last sentence here is unwelcome. If you have anything further to share or would like to discuss things, by all means send me a private message. Thanks.
I apologize for my last sentence to Kate. I have just been frustrated by not knowing it was a thing and Telus (Kate) have been working hard to fix it. I patiently wait for a solution to this problem.
On a positive note - they are currently rolling out the new versoin (1.23.11_400).
One of my settop boxes updated to the new version yesterday and it has removed the bad recordings from my recording list. The recordings list now matches what I see in the TelusTV+ apps (PC and iOS).There are other changes/updates/fixes too.
Optik-Kate mentioned she is putting together a message to cover off the changes
Grimmt, did you have to accept the update or is it done automatically. You had said you noticed the version changed, just checking if I have to press the update button
No, don't think we did anything.
My wife was watching something and I came in and clicked on the guide and noticed green New/Live flags showing on the programs. Since this indicated that something had changed, I went to the recordings and noticed the bad recordings were gone. Finally, I went to the system information page in settings and saw the version had updated from 1.23.10_400 to 1.23.11_400.I think this is a pushed update from Telus.
I have another settop box that has not updated yet. I forced a reboot to see if that would cause an update but it stayed at 1.23.10_400 and continued to show the bad recordings.
