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RobG3987's avatar
RobG3987
Ambassador
2 years ago
Solved

Recordings Red Circle 🔴

This should a pinned thread for everyone to keep adding too since it seems to be another ongoing issue with recording flaws. Here is the list of shows currently showing in my recordings that have a R...
  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi RobG3987, Grimmt is correct that there's something going on with the metadata where unavailable shows are being shown as recordable. I flagged this about a month ago to the development team and it looks like we just finished testing a new build that should help with this experience. We're aiming to have a new release by the end of the month. 

     

    I'm also working on a new thread to showcase the new features that we've launched in the hopes of providing transparency. Please stay tuned! 

Whoodle's avatar
Whoodle
Neighbour
2 years ago

I too am suffering from red dot syndrome. Most frustrating so I hope the end of the month means November and not December. I have about 8 shows that are tied up with this ridiculous flaw. Fortunately I can watch them on an app on my iPad. Take a hint Kate from Carol, Rob and many more, fix it!

A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Hello. Kate has been exceptional in doing everything in her power to both pass feedback along to our development team and keep the community informed as much as possible. While we appreciate any and all constructive feedback as we seek to improve the Optik experience, and truly appreciate the patience of the customers during the process, the tone of the last sentence here is unwelcome. If you have anything further to share or would like to discuss things, by all means send me a private message. Thanks.

  • Rocky3's avatar
    Rocky3
    Guardian
    2 years ago

    wish you would stop inviting PM and hiding the result of those discussions. This forum is for discussing, out in the open.

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Yes it is, which is why it was simply offered should the other person want to do so. I offer the same to you.

      • RobG3987's avatar
        RobG3987
        Ambassador
        2 years ago
        Ahh A-B,, I had sent YOU and OpK PM a few weeks ago and never received any response.. So it seems a bit rich to invite people to PM you when no response is forthcoming.
  • Whoodle's avatar
    Whoodle
    Neighbour
    2 years ago
    I apologize for my last sentence to Kate. I have just been frustrated by not knowing it was a thing and Telus (Kate) have been working hard to fix it. I patiently wait for a solution to this problem.
    • Grimmt's avatar
      Grimmt
      Ambassador
      2 years ago

      On a positive note - they are currently rolling out the new versoin (1.23.11_400).


      One of my settop boxes updated to the new version yesterday and it has removed the bad recordings from my recording list.   The recordings list now matches what I see in the TelusTV+ apps (PC and iOS).

      There are other changes/updates/fixes too.

       

      Optik-Kate mentioned she is putting together a message to cover off the changes 

      • Rocky3's avatar
        Rocky3
        Guardian
        2 years ago

        Grimmt, did you have to accept the update or is it done automatically. You had said you noticed the version changed, just checking if I have to press the update button

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