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Recordings Red Circle 🔴
This should a pinned thread for everyone to keep adding too since it seems to be another ongoing issue with recording flaws.
Here is the list of shows currently showing in my recordings that have a Red Circle beside it and haven't gone away in over a week.
Special Forces
The Fifth Estate E4
Power Trip:The story of energy
Masked Singer E8
The View
Can someone remove these?
Here is the list of shows currently showing in my recordings that have a Red Circle beside it and haven't gone away in over a week.
Special Forces
The Fifth Estate E4
Power Trip:The story of energy
Masked Singer E8
The View
Can someone remove these?
Hi RobG3987, Grimmt is correct that there's something going on with the metadata where unavailable shows are being shown as recordable. I flagged this about a month ago to the development team and it looks like we just finished testing a new build that should help with this experience. We're aiming to have a new release by the end of the month.
I'm also working on a new thread to showcase the new features that we've launched in the hopes of providing transparency. Please stay tuned!
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No thanks, I want to be trasparent. If I have something to say, it is for anyone to see.
- A-B
Community Manager
Sounds good.
That's interesting Optik-Kate.
I wonder why the TelusTV+ apps on my PC and iOS don't have this issue. Doesn't the guide on these apps use the same metadata? [If not, someone in development (Telus or 3SS) seriously needs to do some refactoring to incorporate reuse to reduce future maintenance complexity.]
Looking forward to the next release!
Optik-KateTELUS Team Member
Hi RobG3987, Grimmt is correct that there's something going on with the metadata where unavailable shows are being shown as recordable. I flagged this about a month ago to the development team and it looks like we just finished testing a new build that should help with this experience. We're aiming to have a new release by the end of the month.
I'm also working on a new thread to showcase the new features that we've launched in the hopes of providing transparency. Please stay tuned!
awww, I feel left out, no red dots. Did have a problem deleting recordings that came from channels I cancelled. Went through the delete steps and they would not go away until I logged out and back in again with the main Telus android box.
Yep. Currently have 5 of these empty recordings sitting in my list too. Usually start off together with another actual recording. What a wonderful system we are paying for!
- Like I said,,, should be a pinned thread.
EVERYONE HAS THIS PROBLEM TELUS !
Gee,, and nobody from Telus has responded,,, what a surprise...
Optik-Kate
A-B
Anyone care to address this or ??I too am suffering from red dot syndrome. Most frustrating so I hope the end of the month means November and not December. I have about 8 shows that are tied up with this ridiculous flaw. Fortunately I can watch them on an app on my iPad. Take a hint Kate from Carol, Rob and many more, fix it!
I know: promised "Improving system"
I actually laughed out loud.
I think I figured out why.
Telus collaborated (read out-sourced) their apps with 3SS - a european company specializing in streaming media (i.e. on-demand feeds). The problem is 3SS don't seem to have a handle on the real-time/time-shifted (read PVR) experience.
The reason we are not seeing improvement, I feel, is because Telus is not involved with with in-house development of the application at all. I think they need to feed back our complaints to a 3rd party and have them improve the applications, which will be at the bottom of their to-do list as they are a streaming focused company.
I'm extremely happy with my fibre internet.
I'm ok with real-time TV, unhappy with the TV guides (due to poor metadata), and extremely unhappy with the PVR (due to again metadata, and missing key/critical features).
Telus is in real trouble if they don't get more control over the TV applications. I've already jumped ship with with my cell/mobile, in anticipation of returning to Shaw/Rogers when the the ROI makes sense.
I thought with the investment, quality and reliability Telus had in fibre, they had the upper hand. Why would they do this - such a lost opportunity!
Too funny. I think we are all waiting to leave 😆. After 6 months and zero improvements my patience has run out.
That's an interesting theory on the development. But whatever their excuse, it's shameful we have to put up with this dumpster fire, particularly given the cost.
I too cancelled my cellphone a couple of months after starting as the options to add any data were very expensive. Luckily I transferred all my Shaw email addresses to another account holder before I cancelled.
I agree, the fibre internet is absolutely awesome, 940+ Mbps upload and download - all the time! But I was getting around 650Mbps with my 1Gb plan with Shaw. I will forgo the additional speed for a TV system that actually works...
Rob, I too reported this issue a while back.
They had a developer take a look and it cleared up once a developer did something.
A week later some more showed up (6, I think) and when I reported on my thread - the next day they were removed.
I have not had another one since - being now just over a week.
I believe the issue may be sourced by metadata changes to the programming. I think in some cases, recordings become obsolete or they are moved to another time slot. There must be a window where clean up routines are not being applied properly (if at all). Also, for me, these recordings don't show up on the TelusTV+ app on iOS or PC, only on the TelusTV-21T boxes.
In almost every case I encountered, there was something weird with the recording - i.e. a title change or a channel change or a time change for the programs.
I hope they can run whatever routine that fixed my recordings (removed), for you.
- Yes, I remember reading your thread about it.
I've actually had this happen frequently but normal they resolve and disappear after a short period,, but this time they are lingering and aren't going away.
Just another issue in the never ending and never improving system.- Can't even get responses to DM from Optik-Kate and A-B
Guess their whole support system is dysfunctional now.
