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Recording issues
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV. 1. Recording begins too early and then cuts o...
- Still not 100%. It starts recording about 5 minutes too early, but at least I'm not losing the end of the show now. The whole recording thing is not as good as my previous provider. One would think it is a simple solution, but apparently not.
So, here's my update. I spent about 30 minutes on the phone with support. They had me do a bunch of things such as rebooting all the TV boxes and router. They then did some things on their end. After they were done, I told them I'd try a couple of recordings to see what has happened. Okay, so now it records to the end of the show, but it starts recording about 2 minutes too late! So, you get the ending, but now you don't know how it starts! Unbelievable. Not sure if calling back is going to make any difference. Seems like the system is really messed up.
Optik-KateTELUS Team Member
sounds like they changed the internal clock to shift the start/stop time within the same total period of time as before.
ie: your device sees real time 8pm as 7:58 so recording starts 8:02 real time. Nah, must be more technical.
