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Recording issues
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV. 1. Recording begins too early and then cuts o...
- Still not 100%. It starts recording about 5 minutes too early, but at least I'm not losing the end of the show now. The whole recording thing is not as good as my previous provider. One would think it is a simple solution, but apparently not.
Kate, you are the middle(wo)man in this. I am not a programmer per say but understand that what we get was developed by a programmer. Think they call it code writing. If it is proprietary then maybe nothing can be done.
But IF Telus actually employs programmers for software and they actualy know the trade a modification can be made to said program. 1's & 0's. And it should not take weeks or months to make this version do what previous versions already have done, that code is already written.
As for thread closure the OP or moderator should be able to close thread with solution received spelled out.
Nighthawk
Community Power User
Community Power UserDepending on the complexity, code changes can actually take weeks or months. Testing the revised code to ensure there are no bugs can also take time. The new set top boxes have zero code in common with the old Optik TV boxes as they are a completely different platform and operating system. Any features that may have existed on the old platform may not have a counterpart on the new platform yet.
Agreed. Code changes take time, but maybe if they actually tested the system before it was released we (paying customers) wouldn't be left trying to deal with this dumpster fire and an inordinate amount of issues - TelusTV-21T.
In fairness to Telus, I happen to know that they have had nothing but issues this past few years. The introduction of the TelusTV-21T was supposed to fix those problems. I happen to know this as I have customers that switched from Shaw to Telus and back to Shaw in the past few years. That timetable barely included the rollout of current Android.
Tested the system before rollout LOL, Windows 10 was supposed to be the last one, they tested 9 and bypassed it. Code writing only takes time if you do not have the techs or desire to fix a problem
Sorry but not following your logic here... If Telus had nothing but issues in the past few years, why release an untested and massively flawed system? That's just going to alienate people more, just exacerbating the issue.
Proper testing is vital. I have no knowledge about the Windows issue you refer to, but maybe it didn't meet the required standard for release? hence the reason it was shelved. Smart & sensible move!
Code writing does take time, if it's functionality & usability is tested properly, which it obviously should be. I started work in I.T. in 1992, traveled to numerous countries around the globe in various roles. I'm certain that if I had a major input into a system such as this, my career would have been very short lived. 😆
