TWONG02
+2 more
Neighbour
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Recording issues
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV.
1. Recording begins too early and then cuts off the last few minutes of the show.
2. Option to add extra time to a recording, especially for sporting events.
Seems like I'm paying a lot of money for a sub par service.
Amenra
+28 more
Just Moved In
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Hello. That's definitely not the experience we want our customers to have! I'll send you a private message to discuss further!
6
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RobG3987
+12 more
Ambassador
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Anxiously awaiting some signs of improvement on the multitude of shortcomings.
Every month that goes by is $40 less on the cancellation fee penalty combined with whatever credits I can get out of Rogers,,the break even point is nearing.
Also looking at IPTV packages instead, much cheaper. Even if they are as unreliable as this garbage,, I'll at least be getting what I paid for. Instead of this premium price for garbage support and functionality.
0
Rocky3
+17 more
Just Moved In
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Are you still waiting?
0
0
Rocky3
+17 more
Just Moved In
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Kate, you are the middle(wo)man in this. I am not a programmer per say but understand that what we get was developed by a programmer. Think they call it code writing. If it is proprietary then maybe nothing can be done.
But IF Telus actually employs programmers for software and they actualy know the trade a modification can be made to said program. 1's & 0's. And it should not take weeks or months to make this version do what previous versions already have done, that code is already written.
As for thread closure the OP or moderator should be able to close thread with solution received spelled out.
4
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TWONG02
+2 more
Neighbour
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So, here's my update. I spent about 30 minutes on the phone with support. They had me do a bunch of things such as rebooting all the TV boxes and router. They then did some things on their end. After they were done, I told them I'd try a couple of recordings to see what has happened. Okay, so now it records to the end of the show, but it starts recording about 2 minutes too late! So, you get the ending, but now you don't know how it starts! Unbelievable. Not sure if calling back is going to make any difference. Seems like the system is really messed up.
2
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