Forum Discussion
Solved
Recording issues
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV. 1. Recording begins too early and then cuts o...
- Still not 100%. It starts recording about 5 minutes too early, but at least I'm not losing the end of the show now. The whole recording thing is not as good as my previous provider. One would think it is a simple solution, but apparently not.
Optik-Kate
TELUS Team Member
TELUS Team Memberthere are definitely times when we realized it was an account issue and we were either able to fix it on the spot, or we recommended the customer call in. Also sometimes we confirm a bug exists after reviewing the account activity, and the thread goes dead because we need to resource the fix and then push out the release, which can take a while...
OK, we see the same. We also see the many people saying nothing ever gets fixed. And now I see that lack of closure with a fixed problem in a thread makes it seem that way.
- Optik-Kate
There are definitely several major issues that's been floating around, and it's taking a while to fix (aka recordings), but a lot of the smaller issues that are account-related do get fixed. It becomes difficult to keep everyone updated since it takes days to verify what the issue and solution should be for the quick fixes and months for the bigger issues, and in the meantime, more issues are popping up! I can try to submit a solution summary for the threads that are closed if I have the bandwidth. If you have ideas, feel free to DM me 🙂
