Forum Discussion
Solved
Recording issues
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV. 1. Recording begins too early and then cuts o...
- Still not 100%. It starts recording about 5 minutes too early, but at least I'm not losing the end of the show now. The whole recording thing is not as good as my previous provider. One would think it is a simple solution, but apparently not.
A-B
Community Manager
Community ManagerHello. That's definitely not the experience we want our customers to have! I'll send you a private message to discuss further!
Is this forum not the right place to discuss it further?
Optik-KateTELUS Team Member
Hi Rocky3 , normally when you see us sending a private message to "discuss" further is usually us asking for account details so we can pull up activities and reporting to investigate further. We advise against sharing personal information on public forums, that's why sometimes we'll reach out privately.
Great, perhaps if it was so mentioned as reason. Bt I have seen often now where I will PM you and then the thread goes dead leaving me to wonder if a one off solution was found.
- Optik-Kate
there are definitely times when we realized it was an account issue and we were either able to fix it on the spot, or we recommended the customer call in. Also sometimes we confirm a bug exists after reviewing the account activity, and the thread goes dead because we need to resource the fix and then push out the release, which can take a while...
