Forum Discussion

TWONG02's avatar
TWONG02
Neighbour
2 years ago
Solved

Recording issues

When are these problems going to be fixed?  Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV.   1.  Recording begins too early and then cuts o...
  • TWONG02's avatar
    TWONG02
    2 years ago
    Still not 100%. It starts recording about 5 minutes too early, but at least I'm not losing the end of the show now. The whole recording thing is not as good as my previous provider. One would think it is a simple solution, but apparently not.
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Hello. That's definitely not the experience we want our customers to have! I'll send you a private message to discuss further!

  • Rocky3's avatar
    Rocky3
    Guardian
    2 years ago

    Is this forum not the right place to discuss it further?

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      2 years ago

      Hi Rocky3 , normally when you see us sending a private message to "discuss" further is usually us asking for account details so we can pull up activities and reporting to investigate further. We advise against sharing personal information on public forums, that's why sometimes we'll reach out privately. 

      • Rocky3's avatar
        Rocky3
        Guardian
        2 years ago

        Great, perhaps if it was so mentioned as reason. Bt I have seen often now where I will PM you and then the thread goes dead leaving me to wonder if a one off solution was found.

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