Forum Discussion
Solved
Recording issues
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV.
1. Recording begins too early and then cuts off the last few minutes of the show.
2. Option to add extra time to a recording, especially for sporting events.
Seems like I'm paying a lot of money for a sub par service.
- Still not 100%. It starts recording about 5 minutes too early, but at least I'm not losing the end of the show now. The whole recording thing is not as good as my previous provider. One would think it is a simple solution, but apparently not.
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- Was this solved
- Still not 100%. It starts recording about 5 minutes too early, but at least I'm not losing the end of the show now. The whole recording thing is not as good as my previous provider. One would think it is a simple solution, but apparently not.
It says I can “view solution in original post”? When click on this no solution appears! I too have recordings missing the last few minutes. How is that ok!?
- Solved? No.
But indivual issues get resolved while others crop up. Overall it has improved to be fair,, but it's still far from an acceptable functioning system with modern competitive features and functions.
IMO.
WHAT, they are bringing back 8 tracks. 🤔
- " I'm paying a lot of money for a sub par service." really just encapsulates the numerous threads throughout the forum...
Maybe they should employ AI to augment the s/w development. I've seen and heard stories of AI can develop s/w in a fraction of time. 😉LOL, it does indeed. No worries, I heard rumours they are working on some new fangled recording system but are still working on some technical issues... It's called Betamax 🤣
Good luck. Been waiting 6 months for any improvements!
So, here's my update. I spent about 30 minutes on the phone with support. They had me do a bunch of things such as rebooting all the TV boxes and router. They then did some things on their end. After they were done, I told them I'd try a couple of recordings to see what has happened. Okay, so now it records to the end of the show, but it starts recording about 2 minutes too late! So, you get the ending, but now you don't know how it starts! Unbelievable. Not sure if calling back is going to make any difference. Seems like the system is really messed up.
Optik-KateTELUS Team Member
sounds like they changed the internal clock to shift the start/stop time within the same total period of time as before.
ie: your device sees real time 8pm as 7:58 so recording starts 8:02 real time. Nah, must be more technical.
Kate, you are the middle(wo)man in this. I am not a programmer per say but understand that what we get was developed by a programmer. Think they call it code writing. If it is proprietary then maybe nothing can be done.
But IF Telus actually employs programmers for software and they actualy know the trade a modification can be made to said program. 1's & 0's. And it should not take weeks or months to make this version do what previous versions already have done, that code is already written.
As for thread closure the OP or moderator should be able to close thread with solution received spelled out.
- Nighthawk
Community Power User
Depending on the complexity, code changes can actually take weeks or months. Testing the revised code to ensure there are no bugs can also take time. The new set top boxes have zero code in common with the old Optik TV boxes as they are a completely different platform and operating system. Any features that may have existed on the old platform may not have a counterpart on the new platform yet.
Agreed. Code changes take time, but maybe if they actually tested the system before it was released we (paying customers) wouldn't be left trying to deal with this dumpster fire and an inordinate amount of issues - TelusTV-21T.
Are you still waiting?
- We all are.
Anxiously awaiting some signs of improvement on the multitude of shortcomings.
Every month that goes by is $40 less on the cancellation fee penalty combined with whatever credits I can get out of Rogers,,the break even point is nearing.
Also looking at IPTV packages instead, much cheaper. Even if they are as unreliable as this garbage,, I'll at least be getting what I paid for. Instead of this premium price for garbage support and functionality. - A-B
Community Manager
Hello. That's definitely not the experience we want our customers to have! I'll send you a private message to discuss further!
Is this forum not the right place to discuss it further?
- Optik-Kate
Hi Rocky3 , normally when you see us sending a private message to "discuss" further is usually us asking for account details so we can pull up activities and reporting to investigate further. We advise against sharing personal information on public forums, that's why sometimes we'll reach out privately.
