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Corinne's avatar
Corinne
Neighbour
2 years ago
Solved

Power outage

When the power goes out if you have fiber cable to your house you will not have home service. No 911 service. Way to go telus. 

  • Hi Corinne MrSL 

     

    TELUS's fibre-based home phone has an optional battery backup so that you can continue to use in the event of a power outage. You just need to call in to technical support to arrange to have a technician come and install it.

6 Replies

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  • This certainly isn't unique to Telus.

     

    Any service provider that supplies your internet/phone service whether that was cable or optical would fail during a power outage.

     

    Only advice I can offer is to have a cellphone. I believe even if it's not active with 'no plan' you should still be able to make a 911 call.

    • Corinne's avatar
      Corinne
      Neighbour
      Not true. For years one could always count on a land line phone to work when the power went out. Now the equipment in the home needs to be powered. When it was copper lines coming into your home everything was power from the office.

      Tyson
      • MrSL's avatar
        MrSL
        Rockstar

        You are talking about old legacy equipment that used the copper lines for a landline. That is a tiny percentage of users and very few companies offer landline connections like that anymore.

         

        Modern landline phones use Voice over Internet Protocol (VoIP) technology, which allows them to make calls over the internet rather than through a traditional phone line which is a significant cost saving to service providers.