Forum Discussion
PikTv & accessibility on the browser
Thank you so much for adding descriptive video to PikTv on the browser. I'm totaly blind, so I find that very helpful. One thing is happening though when I go to channel 870 CJIL the volume goes much...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi David, thank you for the detailed feedback and your patience. Confirming I am experiencing similar volume decreases with Describe Video turned on. I've passed this information to our development team for further investigation. In the meantime, if the volume increase option is available, please use that and make sure to turn the volume down prior to switching to an unaffected channel to avoid being startled.
Thank you,
Kate
Hi Kate, Thanks for confirming what’s happening on channel 870 and for the temporary recommendation you gave when turning on and off described video also. I really appreciate the new accessibility features you’ve added to Telus.
David
