Forum Discussion
PikTv & accessibility on the browser
Thank you so much for adding descriptive video to PikTv on the browser. I'm totaly blind, so I find that very helpful. One thing is happening though when I go to channel 870 CJIL the volume goes much lower than the other channels and the sound is hard to hear too when I turn descriptive video on. I was wondering if that could be fixed.
Thanks
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- dru
Community Manager
whitewater We forwarded this to our product team and they couldn't find a variance in volume levels between channel 870 and other channels but did indicate video on demand content can be louder than regular channels sometimes.
Are you still finding the volume for live content on channel 870 than all other channels?Yes, if I have channel 870 on while described video is on the sound on 870 is lower than the other channels I have on piktv.
And when I turn off describe video the volume level and sound on 870 is the same as the other tv channels I get.
I enjoy described video a lot with no sight. It works reallyy well!
David Ouimet
Optik-KateTELUS Team Member
Hi whitewater, thank you for the additional details. Are you experiencing this issue on other devices, or is it browser only?
