Forum Discussion

AKA's avatar
AKA
Friendly Neighbour
3 years ago

Pik TV Browser Log In page does NOT load

The log in page does not load at all. All cookies enabled, shields down. I tried google chrome and edge, both updated. I'm on windows 10 also updated. Anyone know why it won't load?
AKA's avatar
AKA
Friendly Neighbour
3 years ago

Its actually my first time trying to use pik tv, I just got it in my internet package..

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi, I was also able to log into Pik. Have you tried incognito mode by any chance?

Another troubleshooting step I can think of is try logging into https://telustvplus.com/#/

Let us know what you see if you log in

  • AKA's avatar
    AKA
    Friendly Neighbour
    3 years ago

    Hi Dru, I attached the screenshot.

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Can I trouble you for a screenshot of what, exactly, you're seeing?

  • AKA's avatar
    AKA
    Friendly Neighbour
    3 years ago

    Hi Dru, I dont have the app on my phone. But my problem isnt with the credentials. The sign in page does not load to begin with.

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Can you try downloading the app to your mobile device to see if those same credentials work?

  • AKA's avatar
    AKA
    Friendly Neighbour
    3 years ago

    Hello, I tried incognito and the link youve sent. Same problem keeps happening. The page is totally stuck in the loading symbol. It doesnt even load to where I need to put my username and password in..

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